Customer support staff are the backbone of online casinos as they handle a multitude of queries, issues, and help keep players happy.

Casumo Casino is a top-rated online site that welcomes players to experience exciting online casino games, take part in fun tournaments, and cash in on excellent promotions.

While they always aim to do their best, Casumo is run by humans who serve humans which means errors can take place. Or questions simply need to be answered.

Casumo’s customer service staff (or Ambassadors Team) collected the most frequently asked questions and provided the answers you need. Whether you’re a new player considering signing up at Casumo or a regular player, these FAQs are a good reminder as to why this casino is one of the best in the business.

Top 5 Casumo FAQs

Q: “Will I need to verify my Casumo Casino account?”

A: If you’re contacted by customer support and verification documents are needed, you’ll spot a red mark next to “Account Verification”. Click on this marker and you’ll have the chance to upload all of the documents required. No marker? Then your account is in good standing and no extra information is needed.

Q: “How long will it take to verify my account?”

A: This is a tricky question to answer as each document must be verified. Depending on the documents requested and the information needed, the time to verify your account could range from 24 hours to a few days. Rest assured that the Ambassadors Team will work to verify all documents as quickly as possible.

Q: “Are there any Responsible Gaming tools available at Casumo?”

A: Yes! Casumo has a range of Play Okay responsible gambling tools that help keep you safe. You can use these tools to set a wide range of limits on your account. This includes setting a spending budget, a deposit limit, a loss limit, a wager limit, and a logged in time limit. You can also set a login time block, and self exclude yourself from playing entirely if needed.

Q: “How long will it take to receive my withdrawal?”

A: Once you’ve requested a withdrawal from your account, withdrawals can take up to 72 hours to be processed by the accounts department. As soon as the withdrawal has been processed, the amount of time it takes to receive your funds depends on your withdrawal methods. This can take anything from 1 to 5 days. If you use an e-wallet, you’ll instantly receive your funds once the withdrawal has been processed!

Q: “What is Bonus Mode and why am I collecting space crystals?”

A: Bonus Mode is a fun form of collecting rewards while playing at Casumo. Once you activate this mode, you’ll earn space crystals to trade in for goods. Collect at least 7 space crystals to receive an awesome surprise from the Casumo team.

If you’re ready to sign up at Casumo and experience the top-rated service the casino and its Ambassadors Team has to offer, you can cash in on a fantastic welcome bonus. Enjoy more than 2000 casino games, fun promotions, and so much more.

Create your new account and make a deposit to receive a 100% bonus up to €300 + 20 free spins!